Question 1

Q: Who is behind Pearl Heritage?

Accepted Answer

A: Pearl Heritage was founded by Chiuho Sampson, a Certified Pearl Specialist and passionate pearl collector who personally curates many of the pearls and jewelry offered on the site.

Question 2

Q: What is Rock Paper Scissors?

Accepted Answer

A: Rock Paper Scissors is a collection of jewelry and treasures from Chiuho's personal collection. These items are distinct from our regular Pearl Heritage inventory and ship directly from Vermont, USA.

Question 3

Q: Where will my order ship from?

Accepted Answer

A: Most Pearl Heritage items ship from our studio in Zhuji, China. Items listed under the Rock Paper Scissors collection ship directly from Vermont, USA. The shipping origin will be noted in the product description.

Question 4

Q: How are your pearls selected?

Accepted Answer

A: Every pearl is chosen for its beauty, luster, character, and value. We believe each pearl has its own story and charm.

Question 5

What if I don't like my pearl or jewelry purchase? Can I return it?

Accepted Answer

A: We want you to be happy with your purchase. If you are not satisfied, please contact us as soon as possible.
For purchases made through our Facebook Live sales, please contact us through Facebook Messenger. Our customer care team in Zhuji will guide you through the return or exchange process.
For items from the Rock Paper Scissors Collection, please contact customer support at pearlheritage1972@gmail.com. We will review your request and provide return instructions.
Please note that custom-made or personalized items may not be eligible for return unless there is a workmanship issue.

Pearls Chosen Live,
Made for You

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FAQ

Frequently asked questions

Q: Who is behind Pearl Heritage?

Q: What is Rock Paper Scissors?

Q: Where will my order ship from?

Q: How are your pearls selected?

What if I don't like my pearl or jewelry purchase? Can I return it?

Pearls Chosen Live,Made for You

Tonight Live Drop

Join Our Facebook Live Every Night

FAQ

Frequently asked questions

Q: Who is behind Pearl Heritage?

Q: What is Rock Paper Scissors?

Q: Where will my order ship from?

Q: How are your pearls selected?

What if I don't like my pearl or jewelry purchase? Can I return it?

Pearls Chosen Live,
Made for You